HamTestOnline™ Refund Policy
Your satisfaction is 100% guaranteed. If you fail an amateur radio license exam after preparing on the HamTestOnline™ website, or if you are dissatisfied with our service for any reason, we will cancel your subscription and refund what you paid for it.
This is a no-brainer — you pass the exam or get a full refund!
Our refund policy reflects our confidence in the quality of the course. 97% of reviewers on eHam.net give us 5 stars, and our refund rate is less than 1%!
When you purchase a subscription on HamTestOnline™, you're purchasing our guarantee that you will pass the exam. If we meet that goal, we have delivered. If you pass the exam after studying at least 5 hours with our course, you are no longer eligible for a refund.
If two or more students share a subscription, you are not eligible for a refund. The power of The software that knows you™ is its ability to customize repetition to each individual, and sharing a subscription makes that impossible. In most cases, sharing a subscription is a violation of our Terms and Conditions.
Our subscription period is far longer than most students will need to pass the exam. We give more time than necessary in case life interrupts your studies. We do not provide partial refunds or credits for the unused portion of a subscription period. All subscriptions are for one student only. We do not allow you to donate or transfer your remaining subscription time to another student.
We must receive your refund request within six months of the date of purchase.
This is our only guarantee. Our liability for errors or omissions on the website is limited to refund of the price of your subscription.
Requesting a refund
To request a cancellation and refund, send an email to firstname.lastname@example.org, or call us at 888-857-6164 (toll-free) or 602-445-6332 (you are most likely to reach us between 8 am and 5 pm Arizona time), or send your request by snail mail to:
3009 E Lynx Way
Gilbert, AZ 85298